Library visitor survey and baseline studies
After the PerpuSeru program was awarded a new grant from the Bill & Melinda Gates Foundation to scale up its program to an additional 80 districts, SOLIDARITAS has been contracted to support the program to conduct a study documenting the existing conditions of new partner libraries about the use, quality and impact of library services. SOLIDARITAS will develop the instrument and methodology for a tablet-based user survey, updating the instrument used in previous years to also incorporate the Government of Indonesia regulation requiring government institutions to implement a Customer Satisfaction Survey (Survei Kepuasan Masyarakat).
